LEMON PHARMA GMBH & CO. KG, GERMANY is a company registered in Germany (collectively referred to as “LEMON”, “we” or “us” in this policy).
Maintaining the security of your data is a priority at LEMON, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. LEMON is also dedicated to being transparent about what data we collect about you and how we use it.
This policy provides you with information about:
– how we use your data;
– what personal data we collect;
– how we ensure your privacy is maintained; and
– your legal rights relating to your personal data.
HOW WE USE YOUR DATA
LEMON uses your personal data:
– to provide goods and services to you;
– to make a tailored website available to you;
– to manage any registered account(s) that you hold with us;
– to verify your identity;
– for crime and fraud prevention, detection and related purposes;
– with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
– for market research purposes – to better understand your needs;
– to enable LEMON to manage customer service interactions with you; and
– where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
LEMON uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest LEMON offers.
LEMON aims to update you about products, services and limited offers which are of interest and relevance to you as an individual.
You have the right to opt out of receiving promotional communications at any time, by:
1. making use of the simple “unsubscribe” link in emails; and/or
2. contacting LEMON via the contact channels set out in this Policy.
WEB BANNER ADVERTISING
If you visit our website, you may receive personalized banner advertisements. Any banner advertisements you see will relate to products you have viewed whilst browsing our website.
SHARING DATA WITH THIRD PARTIES
OUR SERVICE PROVIDERS AND SUPPLIERS
In order to make certain services available to you, we may need to share your personal data with some of our online service partners.
LEMON only allows its online service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to LEMON and to you, and for no other purposes.
The newsletter software LEMON uses is Sendinblue. Your data will be transmitted to Sendinblue GmbH. Sendinblue is prohibited from selling your data and using it for purposes other than sending newsletters. Sendinblue is a certified German provider selected in accordance with the requirements of the EU General Data Protection Regulation (GDPR) and the German Bundesdatenschutzgesetz (BDSG). Find more information here: de.sendinblue.com/informationen-newsletter-empfaenger/.
OTHER THIRD PARTIES
Aside from our online service providers, LEMON will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organizations for marketing purposes.
We may share your data with:
– governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:
– to comply with our legal obligations;
– to exercise our legal rights (for example in court cases);
– for the prevention, detection, investigation of crime or prosecution of offenders; and
– for the protection of our employees and customers.
To deliver products and services to you, it is sometimes necessary for LEMON to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. Those clauses can be accessed here: https://ec.europa.eu/info/law/law-topic/data-protection_en.
HOW LONG DO WE KEEP YOUR DATA?
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 10 years.
WHAT HAPPENS WHEN YOU PROVIDE US WITH DATA OF THIRD PARTIES?
We offer functionalities or services that require us to process the personal data of a third party that you provide, such as in the case of sending a Gift Card. If you provide us with personal data of third parties, you confirm that you informed them of the purposes and of the manner in which we need to process their personal data.
WHAT PERSONAL DATA DO WE COLLECT?
LEMON may collect the following information about you:
– your name, age/date of birth and gender;
– your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
– purchases and orders made by you;
– your skin, skin concerns, skin care habits;
– your on-line browsing activities on LEMON websites;
– your communication and marketing preferences;
– your interests, preferences, feedback and survey responses;
– your correspondence and communications with LEMON.
Our websites are not intended for children and we do not knowingly collect data relating to children.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our website, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
HOW WE PROTECT YOUR DATA
LEMON is committed to keeping your personal data safe and secure.
Our security measures include:
– encryption of data;
– regular cyber security assessments of all service providers who may handle your personal data;
– regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents;
– security controls which protect the entire IT infrastructure from external attack and unauthorized access; and
– internal policies setting out our data security approach and training for employees.
WHAT YOU CAN DO TO HELP PROTECT YOUR DATA
LEMON will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from LEMON asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
In addition, we recommend that you take the following security measures to enhance your online safety both in relation to LEMON and more generally:
– keep your account passwords private. Remember, anybody who knows your password may access your account.
– when creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by accessing your account, clicking ‘overview’ and selecting ‘change password’.
– avoid using the same password for multiple online accounts.
You have the following rights:
– the right to ask for a copy of personal data that we hold about you (the right of access);
– the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);
– the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);
– the right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);
– the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and
– the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organization (the right to data portability).
If you wish to exercise any of the above rights, please contact us using the contact details set out below.
LEGAL BASIS FOR USING DATA
LEMON collects and uses customers’ personal data because it is necessary for:
– the pursuit of our legitimate interests (as set out below);
– the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or
– complying with our legal obligations.
In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email or text message.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
OUR LEGITIMATE INTERESTS
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of LEMON, including:
– selling and supplying goods and services to our customers;
– protecting customers, employees and other individuals and maintaining their safety, health and welfare;
– promoting, marketing and advertising our products and services;
– sending promotional communications which are relevant and tailored to individual customers;
– understanding our customers’ behavior, activities, preferences, and needs;
– improving existing products and services and developing new products and services;
– complying with our legal and regulatory obligations;
– preventing, investigating and detecting crime, fraud or anti-social behavior and prosecuting offenders, including working with law enforcement agencies;
– handling customer contacts, queries, complaints or disputes;
– managing insurance claims by customers;
– protecting LEMON, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to LEMON;
– effectively handling any legal claims or regulatory enforcement actions taken against LEMON; and
– fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.
WHAT ARE COOKIES?
WHAT ARE COOKIES USED FOR?
The main purposes for which cookies are used are:
For technical purposes essential for an effective operation of our websites, particularly in relation to on-line transactions and site navigation.
To market to you web banner advertisements and targeted updates.
To enable LEMON to collect information about your browsing and shopping patterns, including to monitor the success of campaigns.
To enable LEMON meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.
HOW DO I DISABLE COOKIES?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:
For Microsoft Internet Explorer:
Choose the menu “tools” then “Internet Options”
Click on the “privacy” tab
Select the appropriate setting
For Google Chrome:
Choose Settings> Advanced
Under “Privacy and security,” click “Content settings”.
Click “Cookies” and select the relevant options
Choose Preferences > Privacy
Click on “Remove all Website Data”
For Mozilla Firefox:
Choose the menu “tools” then “Options”
Click on the icon “privacy”
Find the menu “cookie” and select the relevant options
WHAT HAPPENS IF I DISABLE COOKIES?
This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off or you do not receive the most appropriate information for you needs. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.
DATA PROTECTION OFFICER
LEMON has appointed a Data Protection Officer to ensure we protect the personal data of our customers (and others) and comply with data protection legislation.
If you have any questions about how LEMON uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact our Data Protection Officer’s team by
– e-mail: firstname.lastname@example.org
– write to:
LEMON Pharma GmbH & Co. KG
Data Protection Officer
Kieshecker Weg 148